A diagram from Toyota Kata best shows the difference between Quality Improvement (QI) and Continuous Improvement (CI)

Making the case for quality improvement

Quality improvement made simple

Example Process Management System

PDSA/PDCA

NHS England QI Handbook

Improvement Fundamentals

Statistical Tools

The first step in implementing an Improvement project is to identify what you want to improve.

Avedis Donabedian's Structure, Process and Outcome

The Basic Process

Some ideas:

• Quality Accounts
• Clinical Audit Reports
• CQC Inspection Report
• Review of relevant Standards
• The NHS Long Term Plan
• Create specific Service Principles
• Customer Complaints
• Patient Surveys
• CQUIN
• QOF